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How-to Customize Ads on Tickets and More

Did you know you can change the content on your print-at-home tickets?

Request a customized ticket layout from our Client Services team, and send us your content for everything from ads for your partners to special instructions for your customers.

To get started, you’ll want to send an inquiry to one of our Client Service reps at This email address is being protected from spambots. You need JavaScript enabled to view it.  Then, you’ll need to provide us your visual or other content assets for the tickets with a clear description of what you need.

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How To Create Complimentary Codes

By Anthony | Thursday, July 21st, 2016

Complimentary Codes Need to set up free admission for special guests or other attendees? Take advantage of our complimentary codes. This special coupon type will instantly waive the cost for any price levels on events where it has been applied.

Estimated time: 1-2 minutes Visit the coupon manager. Sign in to your account and click Manage. Click Add Coupon. Edit coupon details.

First, click the Coupon Type dropdown and select Complimentary. Next, enter a name for the coupon. This name is for your internal use only, so pick something that will make it easier to find later when you’re running reports.

Finally, enter a coupon code, up to 15 characters. This is the code you’ll share with your special customers to whom you want to grant free access.

As such, keep this code under lock and key! (If your code does get leaked, however, you can always cancel it to prevent future customers from using it. You can also void any problematic sales associated with a particular comp code.)

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5 Things You Didn’t Know Your Box Office Can Do:

You’re already using our box office system, to handle phone sales and ticket purchases at the door, but are you making the most of what Box Office has to offer?

The Box Office quickly and simply handles your point-of-sale transactions for both general admission and reserved seating events, allowing you to run multiple payment types and even split tender payments. With the advanced features found in the Settings menu, however, you’ll take advantage of the full capabilities of it and run a smoother, more efficient box office. Automatically check in patrons.

• First, you’ll need to sign in to the Admin and visit Crowd (the Box Office link in the top nav). Then, we’re going to navigate to Settings, found by clicking the gear icon in Crowd’s top-right corner.

• Click Preferences in the right sidebar that appears. Then, check the Automatically Check In Patronsbox to enable this feature.

• With automatic check-in enabled, your guest list will be updated as new customers purchase tickets at the box office. Each time an order is processed, all tickets with that order will be checked in immediately.

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Tixsa How-To: Add Custom Content to Your Event Emails 

Did you know you can use Advanced Settings to add custom content to your automated customer emails? 

When a customer places an order, we send an order confirmation email, which contains their ticket information and their receipt.

With Advanced Settings, you can include helpful messages for your customers in these emails — anything from parking information or event itineraries to notes about what to bring to the event.

Estimated time: 3-5 minutes

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How-To: Sell Tickets on Your Facebook Page

This week, we’ll learn how to add your events and the entire checkout process to a tab on your organization’s official Facebook Page.

With our Facebook Page Tabs tool, you’ll be able to sell tickets to your followers on Facebook — they won’t even have to leave the site to browse your events! Just connect and set up our Facebook app to get started.

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