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Self-Service Ticket Exchanges

Cut out the middle man and do it yourself.


This feature was introduced to allow customers to easily exchange their purchased tickets for other tickets offered by the same ShowClix seller, which is you, according to their respective exchange policy.

Note: Self-service ticket exchanges are done by customers themselves. For information on swapping tickets (GA and Reserved) as an admin user, please see our Swap help articles.

Tickets may be exchanged across different events or, if the event is part of a series, different time slots. Exchanges can be set to auto-approval or to be reviewed and approved or denied by a staff member at the seller organisation.

TIXSA clients can email This email address is being protected from spambots. You need JavaScript enabled to view it. to turn on Ticket Exchanges in your account.


How do ticket exchanges work?

  • The basis of ticket exchanges is driven by the customer. The customer visits the My Tickets section to start an exchange. To help the customer to find this option, we include a link and a brief call-to-action regarding exchanges in every order confirmation email. In the customer’s ticket account, they navigate to the order containing the tickets they want to exchange.
  • Next, the customer selects whether they want to exchange tickets for others in the same event or if they want to select a different date. Then, they will select the tickets they want to exchange. A customer may select anywhere from one ticket up to every ticket in the order.
  • Based on the tickets the customer wants to exchange, we will present options for which tickets are eligible for the exchange. The customer will need to go through each of their tickets and select an associated price level for the exchange. The customer reviews their request and submits it to the organiser.
  • The next step depends on how the organizer has configured their exchange settings. If the organiser has configured exchanges to allow auto-approval, the customer’s exchange will be automatically accepted and processed. If the organizer has not enabled auto-approval, the exchange request is added to a backlog of all exchange requests for that organization. Authorised Admin users may browse this list and approve or deny requests as they come in.

The TIXSA Family

Here are just a few of our wonderful TIXSA family members! We love you guys!

Linking your social media accounts

TIXSA offers a service that few ticketing companies in South Africa can keep up with. With our unique social media integration and sharing platforms, TIXSA lets you share your ticket link in every way possible:

Twitter, Facebook, Instagram, Hashtags, Emails, Direct Messaging. 

Read more on "How to link your social media accounts."

TIXSA - We're "Beyond Ticketing"

TIXSA - We're "Beyond Ticketing" because we offer more than just a seamless online ticket solution.

What we offer are all event solutions for you:

  1. Event Operations
  2. Client Support
  3. Call Center 7 days a week
  4. Financial reports and services
  5. Security - the ability to manage and analyse your ticket sales securely, secure online payments, no middle man.

Read more, click here: https://www.tixsa.co.za/index.php/what-we-do/services


TIXSA calls on our clients, ticket buyers, suppliers and staff to ‘outsell’ each other for the SMILE 67 CHALLENGE launched for Mandela Day 2019.

67 companies, 67 individuals, 67 raffle tickets to win a KIA Picanto. That is the premise behind the Smile Foundation’s 2019 Mandela Day corporate challenge to raise much-needed funds for Tygerberg Hospital – the institution responsible for performing paediatric facial reconstructive surgeries on Western Cape children in need.


TIXSA, has accepted the challenge as one of these companies!


Called the Smile 67 Challenge, the fundraising initiative runs for one day only, from 6am to 6pm on Mandela Day, Thursday 18 July 2019. On this day, TIXSA, their customers, staff, friends and family, will be able to buy raffle tickets to win the car. Ticket sales will be tracked, as 3@1 Business Solutions has their own unique online link via which our residents will buy tickets.

From 8am that day, a leader board will be created and from this each participating company will receive an email informing them of the total number of tickets sold and number of individuals activated within their organisation, as well as the top three companies (by number of tickets sold and participating individuals) leading the challenge.


TIXSA will promote the challenge to their staff and customers, both leading up to the event and on the day itself, using the unique online link, to drive ticket sales: CLICK HERE!

Customers and staff are encouraged to spend 67 minutes promoting the campaign to their networks on the day by distributing the unique raffle link via email, SMS, WhatsApp or their own social media platforms.  The Smile Foundation will track all these ticket sales, with the individual responsible for selling the most tickets receiving a special prize.


TIXSA is taking the challenge a step further and is calling all their clients and suppliers to pledge 67 ticket as TIXSA is pledging 67 tickets upfront.  Please click here and PLEDGE! And the Smile Foundation has agreed to issuing Article 18A Certificates in this regard.

The foundation is hoping to secure 67 corporates, with at least 67 individuals aiming to sell 67 raffle tickets each on the day. All funds raised will go to the Tygerberg Hospital to be used in life-changing facial surgeries for children. These operations are facilitated by the Smile Foundation – an NGO established at the request of Nelson Mandela to assist such children and of which he remains the chief patron.


All companies supporting this fundraising drive will be issued a press release after the event for their own marketing purposes, while the foundation will manage the broader PR and marketing campaign on social media platforms. The campaign page listing all participating companies will be available on the Smile Foundation website from 11 July 2019.

For more information visit www.smilefoundationsa.org.