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Business Opportunity

ACCOUNT MANAGER (AM) - Opportunity

As Independent Contractor you will be responsible for the management of sales and relationships with particular customers, and ensuring the customer continues using the company for business through rendering services, support and training to your customer portfolio.

Position

Independent Contractor aka (also known as) Account Manager

About Tixsa

Tixsa is a private label software solution for events owners! Our offering includes:

  • Limited to Complete Private Labeling (Branding)
  • Event Listing Page and Website Integration suite
  • Reserved Seating Suite
  • Application, Registration & RSVP and Suite
  • Survey Suite
  • Online Ticketing Suite
  • Thermal Printing, Admissions & RFID Suite
  • Merchandise/Product Suite
  • Marketing Dashboard Suite
  • Reporting and Analytics Suite
  • Reliable and PCI compliant payment checkout options
  • Client Support
  • Ticket Scanner Software ensuring flexible admissions solutions
  • Call Centre
  • Event Operations
  • Integrations and Smart Partnerships

Responsibilities

  • Direct Marketing and Sales
  • Work cross functionally within the company to communicate with all stakeholders in customers' success
  • Create and maintain relationships with customers to better understand and achieve their needs
  • Occasional training of customers
  • Meet with customers remotely (or in person) to identify opportunities for growth within our platform
  • Manage all reporting on customers' accounts

Ideal Candidate

  • An initiator and influencer who is trustworthy
  • Great listener who can identify the needs of customers in order to aid customers in their success using the TIXSA offering
  • Be diligent, transparent, accountable, patient and persevering
  • Have an entrepreneurial mindset and good track record
  • Ability to close deals
  • Develop the appropriate level of communication with clients and internal team members to better understand and mitigate any issue the customer may face
  • Access to a great network (personal, local, regional, industry and/or niche market)
  • Background knowledge or experience in events, projects, functions, etc

Qualifications

  • 5+ years’ experience in networking and sales
  • Client management experience
  • Articulate and well accustomed to a client facing role
  • Willingness and ability to travel (if need be)

Requirements

  • Own transport / vehicle
  • Own laptop/computer & latest operating system
  • Own software
  • Own data
  • Own telephone & airtime
  • Home office

Way Forward

  1. Show your interest by applying for this position through emailing This email address is being protected from spambots. You need JavaScript enabled to view it. your CV and/or profile
  2. Our AM Supervisor will make contact and get the process going
  3. Applications close: Friday, 13 February 2020
  4. Announcements: Last week of February
  5. Kick-start training: 5,6 and 7 March 2020
  6. Hit the ground running March 2020

Self-Service Ticket Exchanges

Cut out the middle man and do it yourself.

   

This feature was introduced to allow customers to easily exchange their purchased tickets for other tickets offered by the same ShowClix seller, which is you, according to their respective exchange policy.

Note: Self-service ticket exchanges are done by customers themselves. For information on swapping tickets (GA and Reserved) as an admin user, please see our Swap help articles.

Tickets may be exchanged across different events or, if the event is part of a series, different time slots. Exchanges can be set to auto-approval or to be reviewed and approved or denied by a staff member at the seller organisation.

TIXSA clients can email This email address is being protected from spambots. You need JavaScript enabled to view it. to turn on Ticket Exchanges in your account.

 

How do ticket exchanges work?

  • The basis of ticket exchanges is driven by the customer. The customer visits the My Tickets section to start an exchange. To help the customer to find this option, we include a link and a brief call-to-action regarding exchanges in every order confirmation email. In the customer’s ticket account, they navigate to the order containing the tickets they want to exchange.
  • Next, the customer selects whether they want to exchange tickets for others in the same event or if they want to select a different date. Then, they will select the tickets they want to exchange. A customer may select anywhere from one ticket up to every ticket in the order.
  • Based on the tickets the customer wants to exchange, we will present options for which tickets are eligible for the exchange. The customer will need to go through each of their tickets and select an associated price level for the exchange. The customer reviews their request and submits it to the organiser.
  • The next step depends on how the organizer has configured their exchange settings. If the organiser has configured exchanges to allow auto-approval, the customer’s exchange will be automatically accepted and processed. If the organizer has not enabled auto-approval, the exchange request is added to a backlog of all exchange requests for that organization. Authorised Admin users may browse this list and approve or deny requests as they come in.

TIXSA - We're "Beyond Ticketing"

TIXSA - We're "Beyond Ticketing" because we offer more than just a seamless online ticket solution.

What we offer are all event solutions for you:

  1. Event Operations
  2. Client Support
  3. Call Center 7 days a week
  4. Financial reports and services
  5. Security - the ability to manage and analyse your ticket sales securely, secure online payments, no middle man.

Read more, click here: https://www.tixsa.co.za/index.php/what-we-do/services

The TIXSA Family

Here are just a few of our wonderful TIXSA family members! We love you guys!

Linking your social media accounts

TIXSA offers a service that few ticketing companies in South Africa can keep up with. With our unique social media integration and sharing platforms, TIXSA lets you share your ticket link in every way possible:

Twitter, Facebook, Instagram, Hashtags, Emails, Direct Messaging. 

Read more on "How to link your social media accounts."

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