Support for All Your Event Needs
We travel to your events, consult with you on best practices for events, and treat your customers like our own. From Event Operations to customer service, the success of your business is the top priority for every member of our event support team.
We're on your team
Think of our in-house call center as a fully staffed extension of your business. Let us help your customers so you can get back to work.
We’ll partner you with a dedicated Client Service representative, your ticketing partner who you can count on for quick answers, system tech support and consultation on best practices for ticketing.
On-site event assistance
When you need help building an admissions strategy, on-site training for your staff, or just an extra pair of hands at the gate, enlist the Event Operations team.
Peace of mind
Protecting your finances is very important to us. Our Risk Management tools and security experts help you stop people and bots from defrauding your events.
Fantastic customer support
Every ticket sold is a potential customer question for you:
Answer these questions once for us, and our team will handle the rest. We’ll even help customers out by finding directions to the venue, nearby parking lots, dining options… anything they might need to have a better experience at your event.
More than just tech support
Sell tickets over the phone
Direct your customers to our call center and a rep will securely process their ticket purchase.
Friendly in-house staff
We don’t outsource our customer service. Our team is trained right here in the office.
Open 7 days a week
Events happen every day, so we stay open on weekends to help your customers.
We stick to the script
Provide us with a script or FAQ and we'll make your customers feel like they're speaking to you
Your dedicated ticketing experts
Our team is made up of event professionals like you with years of hands-on experience managing and working at events. Your Client Service representative will quickly learn everything about your events and become your personal consultant for best practices and future event planning.
Free training and account setup
We don’t expect you to teach yourself how to use our software. When you get started, your Client Service representative will walk you through the process of setting up your first event.
Whether you need to add a new feature to your next event or you’re looking for help at the last minute, you’ll be able to count on insight and problem-solving from your Client Service representative.
Check out our blog for expert marketing advice, system tips, highlights from our partners' events, and more!
Enlist the help of Event Operations
For major events
Sometimes you need trained experts to help navigate the difficulty of welcoming thousands of people at the gate. If you need our team for on-site support, we'll travel anywhere for your event.
For staff training
Our team has trained staff and volunteers of varying levels of skill and tech savviness. They'll not only train your team on the box office and admissions tools — they'll make sure you become an expert, too.
For logistics and strategy
The Event Ops team has helped organisers plan admissions strategies for everything from pop culture conventions to giant pride festivals. We know how to run successful, massive events.
Keep your finances in order
Flexible payment options and reliable reporting
Your settlements are promptly processed and tracked with simple reports that you can access anytime. Ask a ticketing specialist about our flexible payment schedules for qualified events.
Merchant account integration
We’ve integrated with PayGate payment gateways. You can plug right in and collect payment daily for all events as tickets are sold.
Protect your bottom line
When you process through the Tixsa's merchant account, our financial team provides dedicated support to prevent fraud. We’ll constantly monitor our system for suspicious transactions, help you process your refunds and defend against chargebacks.