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What Can You Do With Your Tixsa Account?

4 Things You May Not Have Known You Can Do With Your Tixsa Account

We try to cover as much of this info as possible for you in newsletters, outreach from Account Managers and posts here on the blog. Still, we know that — even if you’re our biggest fan — you may have missed out on something that could make your next event a success.

So here’s a quick look at four features that you may have missed (and that you can start using today!):

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Tixsa Weekly How To Series

Tixsa How-To: Ask Multiple-Choice Questions When Customers Buy Tickets

Now we’ll take a look at a very easy way to collect additional info from your customers when they purchase tickets.

Add custom multiple-choice questions to any event’s checkout pages, and you’ll be able to easily gather information on anything from T-shirt size for your merch to age demographics and how they heard about your event.

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Tixsa Weekly How To Series

Tixsa How-To: Create a Discount Coupon

Welcome to our new Tixsa How-To series! Each week, our team will share a simple walkthrough of one of their favorite features to help you get the most out of your tixsa account. 

Today we’re going to learn how to create a promo code, or coupon, for one of your events.

Even with a small discount, coupons are a great way to attract potential new customers, incentivize indecisive customers to finally make that ticket purchase, and track the effectiveness of your marketing campaigns.

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Tixsa Weekly How To Series

 Tixsa How To: Track Promotions with Tracking Tags

For this week’s how-to guide, we’re going to learn about a tool called Tracking Tags, and how it can help you figure out which of your promotions are most successful.

A tracking tag is a short string of characters added to the end of any Tixsa event listing’s URL. You can create unlimited tags, such as one for each place you’re promoting online.

Then, when customers complete purchases using that tagged URL, those sales are grouped together, allowing you to see how many sales came from a particular promotion

Estimated time: 2-3 minutes

Visit the Tracking Tag setup menu.

Sign in and navigate to the Promote section.

Click Add Tag.

Enter your tag.

Enter the text you want to use for your tag.

Try to pick a tag that is both succinct and descriptive. For example, if you want to monitor sales from a tweet on a particular day, consider something like twitter-9-24 for easy reference.

Keep in mind that customers will be able to see this, since it will be part of your event listing’s URL.

Enter the tag’s description.

If you want to add a note to keep track of where you’re using this tag, add a short description.

This can only be seen in your ticketing account.

Post your tagged link.

Now it’s time to add your tag to the event listing URL. At the end of your event listing URL, add /tag/followed by your tag.

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3D Secure Compatibility

3D Secure Compatibility

A lot has been trending in tixsa world lately and before we tell you more about 3D Secure we have to thank all our clients, new and old; from the bottom of our hearts, for their absolute fantastic and positive acceptance of tixsa’s new software platform and the changes that came with it. The process for us was a necessary one in order to keep up with worldwide technology upgrades. We are now fully integrated with all of our clients on the new platform and are extremely greatful to all for your positive response to all the modifications. 

There has been a lot of talk about 3D Secure compatibility for all online sales in South Africa. PASA has now made this compulsory and Tixsa will be 3D Secure friendly within the next couple of days. Please find out more on how this will help to secure your online credit card sales for your ticket buyers. We believe this is a great and necessary step going forward to secure our online platform. Tixsa has also implemented PayHost, a PayGate product as our payment gateway facilitator; which ensures easy and fast interaction with 3D secure features. With PayHost you can accept payments from Visa and MasterCard credit cards issued anywhere in the world, so there's no reason why someone using a card issued overseas can't purchase a ticket for a local event.

Some ticket buyers will not have authenticated their cards yet, but they will be prompted within the buying process to do so and will still be able to buy their tickets.

Regarding 3D Secure, notifying users that they may be required to authenticate their transaction and that it’s there to make transactions safer and prevent credit card fraud will help with the user experience.

 A lot of South African users are now used to 3D Secure; especially now that all e-commerce websites are required to have it. Some card holders may want more information on what it is, so MasterCard and Visa have the links below to find out more information:

Please feel free to have a look and pass this on to clients with questions.

MasterCard : https://www.mastercard.us/en-us/consumers/features-benefits/securecode.html

Visa : http://www.visaeurope.com/making-payments/verified-by-visa/

The bottom line: 3D Secure will definitely help stop suspicious authorisations in the cases where the card is registered for 3D Secure, because for each authorisation the cardholder will need to enter a one-time pin before the payment can be authorised and approved. This process adds to the time taken to complete the payment and if it’s never completed the payment remains pending and is never authorised.

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